We process orders made on the website only on weekdays (i.e Mondays through Fridays, except Singapore public holidays). Any orders submitted through the website outside of our operating hours (10am to 6pm) will be processed on the next business day. Orders are subject to verification and acceptance before shipping. All products remain the ownership of Joobz International Pte Ltd until full payment is received.
All orders are sold on a first come, first served basis and are subject to acceptance and availability. In cases where the item ordered is out of stock or does not satisfy our quality control standards, the order shall be cancelled at our discretion. In these circumstances, we will notify you by e-mail and a full refund will be made to your credit card as soon as practicable at our sole and absolute discretion.
Please note that items in your shopping bag are not reserved and may be purchased by other customers. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.
When participating in 'The Flash Sale' customers must complete the check out procedure within the specified timeframes. All goods sold in the "The Flash Sale" are non-refundable and non-exchangeable.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Shipping fee of $10 will be charged for purchases under $500. Free shipping locally for purchases above SGD$500.00. Deliveries within Central Business District (CBD) will be within the same day if purchases are done before noon, otherwise following day. Any area outside of CBD could take up to two days from time of purchase.
Overseas delivery will be via FEDEX and a tracking number will be provided upon pickup. All customs and duties will be borne by the customer.
No deliveries or FEDEX pickups on weekends.